The BabyPlus Prenatal Education System is a very reliable product. Occasionally a problem can occur, and it is usually a battery issue.
There are several things you may want to try. First, be sure you have a fresh set of alkaline batteries. Even new batteries at the store could be old. We recommend Duracell brand battery. We do not recommend rechargeable batteries.
The next thing you can do is check the battery contacts. Sometimes inserting a battery can accidentally bend a contact. You can create a tighter fit by removing the batteries and pulling the contacts out a bit. There are two sets of thin metal flaps with raised dots on each side of the battery casing for a total of four. Take your pinky fingernail or a paperclip and gently pull out the flaps to create a tighter connection for the battery.
Finally, you can remove the batteries and let the system discharge stored energy for 30-45 minutes. Then, insert a new set of fresh alkaline batteries.
In most cases, the above suggestions help. You may contact our Customer Service Department for further assistance.
There are several things you may want to try. First, be sure you have a fresh set of alkaline batteries. Even new batteries at the store could be old. We recommend Duracell brand battery. We do not recommend rechargeable batteries.
The next thing you can do is check the battery contacts. Sometimes inserting a battery can accidentally bend a contact. You can create a tighter fit by removing the batteries and pulling the contacts out a bit. There are two sets of thin metal flaps with raised dots on each side of the battery casing for a total of four. Take your pinky fingernail or a paperclip and gently pull out the flaps to create a tighter connection for the battery.
Finally, you can remove the batteries and let the system discharge stored energy for 30-45 minutes. Then, insert a new set of fresh alkaline batteries.
In most cases, the above suggestions help. You may contact our Customer Service Department for further assistance.
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